![]() ![]() Some of our items are shipped directly from the manufacturer so part numbers and packaging may look different than the information listed on your invoice. If the actual product in your shipment is damaged, please contact us right away so we can arrange for a refund or a replacement. Since the packaging is designed to protect the products that we ship, a replacement shipment or refund will not be offered for packaging damage alone. ![]() Occasionally, a shipment will be received with damage to the packaging. The packaging material used during shipment is designed to keep the contents of your order safe from damage or mishandling. If you have any questions please don't hesitate to ask. There will be no refunds or returns on orders shipped to Canada. Customers are responsible for all taxes and duties to Canada. ![]() If you are unable to generate a shipping quote to Canada from the shopping cart page a product or products in your shopping cart are not elligable to ship to Canada at this time. Not all products will be available to ship to Canada and are currently limited to many of our electronic transformers and LED drivers. When in doubt ask us :) CANADA - we are shipping select products by UPS to Canada. In addition, some items can ship by USPS (POSTAL) depending on if the item comes out of our parts warehouse. Using this freight forward company will be at your discretion as we have no relationship with them. HAWAII - many of our customer have saved money using this service, Ship to Hawaii. If this is not done, Total Lighting Supply and its fulfillment houses waives any responsibility for damaged items, missing items or packages. Have the truck driver sign next to your name on both copies of the freight bill. IMPORTANT: If it is a truck shipment, note the damage or deficiency and the number of boxes or cartons you received. Check in your order against the included documentation and notify Total Lighting Supply within 4 days of any problem, damage or missing items. We do not reimburse shipping on returned items. Shipping charges are not recoverable or refundable once the order has shipped. Do not let others sign for your shipments. Check your shipment very carefully as soon as it arrives and do not sign for boxes that did not arrive. On larger or heavy shipments we may ship by truck freight depending on the size and weight of the order. Failure to provide a UPS and/or USPS verified ship to address may incur additional charges and may delay or result in the cancelation of your order. All orders must be placed with a ship to address verified by UPS and/or USPS. If you require a specific carrier please notify us. We ship 90% of orders same day or next business day and normally ship by Ground, 3 Day or 2 Day Air using UPS, FedEx, USPS or Truck Freight depending on shipping conditions. Shipping & Delivery Order Received Before 1pm Mountain Timeġ Business day is any day Monday - Friday, 8am - 5pm MT ![]()
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